Several surveys and anecdotal evidences have shown that prospective clients and existing customers are likely to be more satisfied,continue to give business and even recommend those businesses which are easy to reach out to
This is an arrangement where the service provider allocates a dedicated full time staff as the client’s Customer Service Agent or Calling Agent to receive inbound calls, reply to emails, web chat management etc. A fixed amount is invoiced to the client every month.
In this arrangement one customer service agent is assigned tasks of multiple clients. So the telecaller’s time is shared amongst several clients. This is an effective way of reducing costs particularly when the volumen of calls or end customer interactions is low. Several payment models are prevelant, such as pay per minute or number of calls or a fixed amount.