Call Centers in islamabad rawalpindi pakistan, Call centers in Islamabad, Islamabad Call Center, Call center jobs Islamabad, Hiring CSR TSR in Islamabad Rawalpindi, list of call centers in Islamabad, list of call centres in Islamabad Rawalpindi, call centers in islamabad blue area, bpo companies in Pakistan, bpo jobs islamabad Rawalpindi, BPO service provider in Pakistan, top call centers in pakistan

A call center solution for your offshore outsourcing needs  

We understand that you share common business goals such as lower costs and enhanced customer relations.

What We Offer

B2B Support

We help businesses find resources to complement their core strengths with a focus on Sales process outsourcing, Customer Service, and IT Services. With our help companies can scale operations faster, with the right level of efficiency, flexibility, and quality.

Customer Support Service

We offer a wide range of experience and knowledge, with a variety of applications in business-to-consumer (B2C) markets.  Our Inbound Call Center Services enable our clients to prevail industry standards and savings up to 50% of cost and time.

Data Entry Services

We have vast experience and offer quality and quantity for every project. We understand how important for you it is to outsource to a quality data entry company for business growth. That’s why we meet and exceed the industry standards, and all our data entry services are available at the most competitive prices.

Corporate Branding & Identity

We create high quality,  professional & custom branding & identity at an affordable price.

Call Box BPO Call Center in Islamabad, Call centers in Islamabad, Islamabad Call Center, Call center jobs Islamabad, Hiring CSR TSR in Islamabad Rawalpindi, list of call centers in Islamabad, list of call centres in Islamabad Rawalpindi, call centers in islamabad blue area, bpo companies in Pakistan, bpo jobs islamabad Rawalpindi, BPO service provider in Pakistan, top call centers in pakistan

Our core values

Call center CBB attempt to build a relationship of trust with every client for a long-term; this is why our clients know we put their interests ahead of the firm.  Our core values are…

  • We hold our client confidence;
  • We convey the truth as we see it; and
  • We only take on an engagement if we believe we can create value for money.

At CBB we gauge our success as our impact on the performance of our clients.

Who we are?
CBB gathers the right team with adequate experience to assist our clients.  With a consistent approach to recruit and develop our people, this structure ensures that we can quickly deliver to every client, anywhere in the world.
What we do?

We encourage our people to create and aviate new capabilities and tools to put our client’s recommendations into practices and outfit them to grow and lead.  We work with clients at all levels across a wide range of businesses, industries and functions.  We serve at every level in whatever capacities we are beneficial and most useful.

For every engagement, we tack a team with the most appropriate and experienced personals.  No matter what the challenges are, we concentrate on rendering practical and lasting results.

Our operation’s specialist works closely with clients to help improve personals skills and apply new working methods.  At CBB we continually look for better ways to serve our clients and aim to anticipate their future needs.

Our work

We believe we will be successful if our clients are successful.

Solving difficult issues requires best people; we think that the best people are attracted to the opportunity to work on difficult issues.  We established our company around that belief.  These two parts of our mission reward each other and make our firm strong and enduring.

CBB is a values-driven company.  They inform both (i) our long-term strategy as a firm and (ii) the way we serve our clients on a daily basis.

Frequently Asked Questions

General Questions about Business Process Outsourcing (BPO)

24/7 Customer Support

Q. What is Business Process Outsourcing (BPO)?

BPO involves contracting specific business functions or processes to third-party service providers. It allows companies to focus on core activities while outsourcing non-core tasks.

Q. Why should businesses consider outsourcing?

Outsourcing can reduce operational costs, improve efficiency, provide access to skilled talent, and allow companies to focus on their core competencies.

Q. What types of processes can be outsourced?

Businesses can outsource various processes, including customer support, administrative tasks, IT services, human resources, and digital marketing.

Q. What is 24/7 customer support?

24/7 customer support refers to providing assistance to customers at any time of day or night, ensuring they can reach out whenever they need help.

Q. How does 24/7 customer support benefit my business?

It enhances customer satisfaction, improves customer retention, and allows businesses to cater to international markets across different time zones.

Q. What channels do you use for customer support?

We offer support through various channels, including phone, email, live chat, and social media.

Q. How do you handle customer inquiries and complaints?

Our trained representatives use a standardized process to address inquiries and resolve complaints promptly, ensuring customer satisfaction.

Administrative Services

Digital Marketing and Branding

Q. What administrative services do you offer?

Our administrative services include virtual assistance, data entry, document management, and appointment scheduling.

Q. How can administrative outsourcing improve efficiency?

It frees up internal resources, reduces the workload on existing staff, and allows businesses to focus on strategic initiatives.

Q. What qualifications do your administrative staff have?

Our administrative staff are skilled professionals with relevant experience and training in various administrative tasks.

Q. What digital marketing services do you provide?

We offer services such as search engine optimization (SEO), pay-per-click (PPC) advertising, content marketing, social media marketing, and email marketing.

Q. How can digital marketing help my business grow?

Digital marketing increases your online visibility, attracts potential customers, and engages existing ones, ultimately driving sales and revenue growth.

Q. What branding services do you offer?

Our branding services include brand strategy development, logo design, brand messaging, and overall brand management.

Q. Why is branding important for my business?

Strong branding helps differentiate your business from competitors, builds trust with customers, and fosters customer loyalty.

Importance of Processes

Benefits of Outsourcing

Q. Why are well-defined processes important for my business?

Well-defined processes enhance efficiency, reduce errors, improve communication, and ensure consistency in service delivery.

Q. How do you ensure quality in your processes?

We implement quality control measures, regular training, and performance monitoring to maintain high standards in all our processes.

Q. What is the role of technology in your processes?

Technology supports our processes through automation, analytics, and communication tools, enhancing overall efficiency and effectiveness.

Q. How can outsourcing help reduce costs?

Outsourcing eliminates the need for extensive in-house infrastructure and allows access to skilled labor at a lower cost, leading to significant savings.

Q. What are the risks of outsourcing, and how do you mitigate them?

Risks include quality control and communication issues. We mitigate them through regular monitoring, clear communication channels, and performance metrics.

Q. Can you provide examples of businesses that have benefited from outsourcing?

Many companies across various industries have successfully reduced costs and improved efficiency by outsourcing customer support, administrative tasks, and marketing.

Working with Us

Growing Your Business

Q. What makes your BPO services different from others?

Our commitment to quality, 24/7 support, skilled workforce, and tailored solutions set us apart in the BPO industry.

Q. How do you customize your services for different clients?

We assess each client’s unique needs and develop customized solutions that align with their business goals and objectives.

Q. What is the onboarding process for new clients?

Our onboarding process includes understanding your requirements, defining the scope of work, training our staff, and setting up communication channels.

Q. How do you handle data security and privacy?

We prioritize data security by implementing robust measures, including encryption, access controls, and compliance with relevant data protection regulations.

Q. What kind of reporting and analytics do you provide?

We offer regular reports and analytics on performance metrics, enabling clients to track progress and make informed decisions.

Q. How can your services help my business grow?

By outsourcing non-core functions, you can focus on strategic initiatives, improve customer satisfaction, and drive revenue growth through enhanced efficiency.

Q. What support do you offer for scaling my business?

We provide flexible service options that can scale with your business, allowing you to adjust resources as needed.

Q. Can outsourcing improve my company’s response time?

Yes, with dedicated 24/7 support, we can significantly improve your response time to customer inquiries and issues.

Q. How do you ensure seamless integration with our existing processes?

We work closely with your team to understand your processes and implement solutions that integrate smoothly with your existing operations.

General Thoughts

Q. How can I get started with your services?

You can contact us through our website or by phone to discuss your needs and schedule a consultation.

Q. What are your pricing models?

Our pricing models are flexible and tailored to each client’s requirements, ensuring you receive the best value for your investment.

Q. Do you provide support for international clients?

Yes, we have experience serving clients across different countries and time zones, ensuring seamless communication and support.

Q. Can I switch to your services from another provider?

Absolutely! We have a streamlined transition process to ensure a smooth switch from your current provider to our services.

Q. What industries do you serve?

We serve various industries, including technology, healthcare, retail, finance, and more.

Q. How do you keep clients informed about service updates?

We maintain regular communication with clients through scheduled updates, meetings, and reports.

Q. Can I visit your facility to learn more about your operations?

Yes, we welcome potential clients to visit our facility to understand our operations better.

Q. How do you handle customer feedback and improvement?

We actively seek customer feedback and use it to make continuous improvements to our services and processes.

Q. What is your policy on service level agreements (SLAs)?

We establish clear SLAs with our clients to ensure expectations are met regarding response times, service quality, and performance metrics.

Q. Can you assist with multilingual support?

Yes, we have a diverse team capable of providing customer support in multiple languages.

Q. What should I look for in a BPO provider?

Look for a provider with experience in your industry, a strong reputation for quality service, flexibility in solutions, and a commitment to customer satisfaction.

Office Location

(USA) Office:         PO Box 642

                                 Clinton, MS 39060

Canada Office:     Lady Nadia Dr.

                                 Vaughan, Ontario, Canada

Pakistan Office:  16 United Plaza, Blue Area

                                 Islamabad, Pakistan

Contact Us

(CAN) +1 (647) 975 3862

(PAK) +92 (51) 280 4193

Phone: +92-346-543-5133

Business Partners

Call Center BPO Islamabad

qizilbash-logo-CBB

Excel Digital Marketing

Contact Us

Drop us a line anytime, and one of our customer service reps will respond to you as soon as possible