WHAT WE OFFER TO OUR CLIENTS
CALL BOX BPO (CBB), offers the following set of services to help manage various processes of its clients. Our call center is designed to help streamline communications, enhance consumer retention and satisfaction, reduce expenses and improve operational efficiencies. We offer a wide range of services please see a list below:
- Telemarketing Services;
- Customer Support Services;
- Data Entry Services; and
- Corporate Branding & Identity Services.
1. Telemarketing Services:
We use best practices in our telemarketing campaigns that produce results, as a company we work smart to support our offshore client’s telemarketing needs. Our experience across a number of industries has provided us with the ability to customize our telemarketing service to suit any situation, any business and any industry:
- Consumer & Retail Goods;
- Travel & Hospitality;
- Pharmaceutical; and
- Universities & Schools.
There are two main categories of telemarketing Business 2 Business (B2B) and Business 2 Consumers (B2C). We at CALL BOX BPO (CBB), are initially providing services in B2C operations under subcategories defined as:
Proactive marketing in which prospective and pre-existing customers are contacted directly by the Call Center to provide product update information and/or for sales purpose;
Call Center receives incoming orders and requests for information from the customers and the demand is generally created by advertising, publicity or the efforts of outside sales people;
Gathers information and contacts of target customers;
Is done by utilizing (inbound/outbound) telemarketing to create face-to-face or telephone appointments for sales purposes;
Often called as telesales as well and this is done by making outbound calls with specific intention of making an actual sale/transaction over the phone.
2. Customer Support Services:
At CALL BOX BPO (CBB), Inbound Call Center, we offer a wide range of experience and knowledge, with a variety of applications in business-to-consumer (B2C) markets. Our Inbound Call Center Services enable our clients to prevail industry standards and savings up to 50% of cost and time.
We provide Interactive Voice Recognition (IVR), Automatic Call Distribution (ACD), Reporting Voice Mail (RVM), Voice Recording (VR) and Live Listening (LL). CBB, Inbound Call Center Services are specially designed to render maximum efficiency in order to meet our potential client’s demands:
- Customer Care;
- Technical Support;
- Help Desk;
- Order Taking; and
- Appointment Booking.
CBB, Inbound Call Center works side-by-side with clients as a partner to build and maintain long lasting relationship.
3. Data Entry Services:
CALL BOX BPO (CBB), Data Entry Services aim to deliver quality services in cost effective and time saving manner. Convert large amount of data from one medium to another, documentation, collecting information from customers and vendors etc… That’s the moment when you realize the amount of time your employees exhaust on data entry, which increases your overheads and other resources and most of all your core objectives are suffered allot. To avoid all of these problems, the best solution is to outsource your data entry work and let us handle all the workload with high accuracy, fast execution and complete confidence from theft of data.
At present, global businesses are fast paced and in constant change. In such condition access to accurate and detailed information is of most importance.
Our objective is not just to enable our clients get rid of the low-end time consuming activities, but also to switch their focus (i) from fixed to variable cost analysis; (ii) from managing resources to defining results; and top of all (iii) have the access to the latest technology of offshore back office.
4. Corporate Branding & Identity Services:
- Graphic design and development;
- Website design and development;
- Search Engine Optimization; and
- Social media marketing and strategy.