Customer Support Representative  (CSR) Outbound

Industry:                   Business Process Outsourcing

Functional Area:    Tele Sales/Marketing/Outbound

Total Position:         Limited

Job Type:                   Night Shift

Job Location:          Islamabad

Gender:                   Male/ Female

Age:                          18 Years – 30 Years

Education:              Undergraduate (O’/ A’ Levels) students are encourage to apply

Career Level:         3 – 6 months of relevant experience

Salary Range:        PKR. 25,000/Month – PKR. 50,000/Month

Job Posted on:      14 Nov 2015

Apply by:                Open

Brief Overview

Interact by phone with outside parties to solicit orders for goods or services, make appointments, collect information or conduct follow-up.

Main Job Tasks and Responsibilities

• Obtain customer information;
• Obtain possible customer leads;
• Contact businesses or private individuals by phone;
• Describe products and services;
• Respond to questions;
• Identify and overcome objections;
• Take the customer through the sales process;
• Follow up on initial contacts;
• Deliver prepared sales scripts to persuade potential customers to purchase a product or service;
• Maintain customer and potential customer data bases; and
• Complete records of telephonic interactions, orders and accounts.

Education and Experience

• High school diploma or equivalent;
• Proficient in relevant computer applications and call center systems;
• Good typing skills;
• Knowledge of sales principles and methods;
• Proven track record in sales; and
• Required language skills (Fluency in English).

Key Competencies

• Communication skills;
• Persuasiveness;
• Problem solving;
• Adaptability;
• Tenacious;
• Negotiation skills;
• Stress tolerance; and
• High energy level.