Customer Support Representative (CSR) Outbound
Industry: Business Process Outsourcing
Functional Area: Tele Sales/Marketing/Outbound
Total Position: Limited
Job Type: Night Shift
Job Location: Islamabad
Gender: Male/ Female
Age: 18 Years – 30 Years
Education: Undergraduate (O’/ A’ Levels) students are encourage to apply
Career Level: 3 – 6 months of relevant experience
Salary Range: PKR. 25,000/Month – PKR. 50,000/Month
Job Posted on: 14 Nov 2015
Apply by: Open
Interact by phone with outside parties to solicit orders for goods or services, make appointments, collect information or conduct follow-up.
Main Job Tasks and Responsibilities
- Obtain customer information;
- Obtain possible customer leads;
- Contact businesses or private individuals by phone;
- Describe products and services;
- Respond to questions;
- Identify and overcome objections;
- Take the customer through the sales process;
- Follow up on initial contacts;
- Deliver prepared sales scripts to persuade potential customers to purchase a product or service;
- Maintain customer and potential customer data bases; and
- Complete records of telephonic interactions, orders and accounts.
Education and Experience
- High school diploma or equivalent;
- Proficient in relevant computer applications and call center systems;
- Good typing skills;
- Knowledge of sales principles and methods;
- Proven track record in sales; and
- Required language skills (Fluency in English).
- Communication skills;
- Problem solving;
- Negotiation skills;
- Stress tolerance; and
- High energy level.
To apply for this position please provide adequate information in the fields below and attach your CV/ Resume.
Please attach your CV/Resume in Word or PDF format.