privacy-policy - Call Box BPO

Data Protection Policy

We at Call Box BPO (Private) Limited (“CBB”) are committed to protecting and respecting your privacy. We operate on the principle that your personal information belongs to you and only you can decide who to share it with and why. This is fundamental to the way we work and we are committed to providing a secure environment for you to store your personal information and share it with others when you choose to. CBB values the confidentiality of the information we collect from you. We comply with all applicable data protection regulations, including PSEB, PIPEDA, CASL, CCPA, CAN-SPAM, GDPR, FTC and the Data Protection Act of 2023.

What Information is Collected

Personal Information refers to any data that directly or indirectly identifies an individual, as defined by the Data Protection Act, 2023 and GDPR. This may include:

Basic information such as name, address, contact information, email, age, gender, date of birth, and nationality;
Legal and financial information;
Billing information (e.g., cardholder name, credit card number, and expiry date);
Information about your spouse, guardian, or kin (if necessary for service); and
Other data necessary for service delivery.

Data is collected through various means (verbal, written, telephonic, or electronic forms) and becomes part of your client data upon your first interaction with CBB.

When do we Collect your Personal Information

We collect personally identifiable information when you voluntarily provide it to us for service purposes. If personal information is provided by a minor or someone not legally capable of consenting, a parent or guardian must give consent. You are responsible for ensuring any third-party data you share with us is provided with the appropriate consent.

How your Personal Information may be used

Your personal information will be used for the following purposes:

Identifying you and facilitating communication;
Delivering the services you have requested;
Ensuring effective service delivery, including financial transactions; and
Marketing purposes, where appropriate consent has been provided.
How your Data are Stored and Secured

We take reasonable measures to protect your personal data against unauthorized access, use, and disclosure, as per GDPR, PIPEDA, CCPA and FTC regulations. This includes physical, technical and organizational security measures. However, please note that data transmission over the internet is not 100% secure. Once we receive your data, we will take necessary steps to secure it. Although we do our best to protect the information using standard protocols and encryption, we cannot guarantee the security of the data transmitted to us via email, including completed forms sent via email. Any such transmission is at your own risk. Personal data will only be retained as long as necessary for the purposes described in this policy. Data no longer needed will be deleted or anonymized.

On receiving information, we have established appropriate physical, technical, and organizational security measures to protect the personal information provided to us and to prevent unauthorized access. These safeguards are regularly reviewed to protect against unauthorized access, disclosure and improper use of your information, and to maintain the accuracy and integrity of the data. We will adapt and implement the necessary changes for security measures to ensure continuous security of your personal information. Personal information that is no longer necessary will either be deleted or anon.

Processing of Information by third party and links to other websites

This policy does not apply to third-party service providers or external websites. The processing of your personal information on third-party platforms is subject to their data protection policies. CBB is not responsible for any loss or damages resulting from the use of such third-party sites. In no event will CBB be responsible for the information these third parties will collect and process, neither will CBB be liable for any loss, damage or injury arising out of or in connection with the use of or reliance on such third party.

What are your rights under the Data Protection Act of 2023

Under the Personal Data Protection Act, 2023 of Pakistan, GDPR, PIPEDA and CCPA, you have several rights regarding your personal data. While the specifics can be detailed in the Government of Democratic Republic of Pakistan’s official website https://moitt.gov.pk/, the general rights typically include the following points:

The right to access your personal data held by organizations;
Data subjects can request corrections or updates to their personal data if it is inaccurate, incomplete, or outdated;
Individuals can request the deletion or removal of their personal data when it is no longer necessary for the purposes for which it was collected, or if they withdraw consent on which processing is based;
You can request a restriction on the processing of their personal data in certain circumstances, such as when they contest the accuracy of the data or object to its processing;
Individuals have the right to receive their personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller if applicable;
Data subjects can object to the processing of their personal data on grounds related to their particular situation, including for direct marketing purposes;
If the processing is based on consent, individuals have the right to withdraw their consent at any time; and
Individuals have the right to lodge a complaint with the Data Protection Authority if they believe their rights under the Act have been violated.

These rights are designed to provide individuals with control over their personal data and ensure that data processing activities are conducted transparently and responsibly. For precise details and any updates, consulting the official text of the Personal Data Protection Act, 2023, or legal experts would be advisable. For more details, visit the Pakistan Ministry of IT & Telecommunication’s official site or consult your local legal expert.

Sharing of Personal Information

The information we gather may be shared within any of our affiliated and/or client companies in order to deliver and provide our services and within our team. In particular:

We disclose your information to government offices or private entities that we transact with in relation to your availed service/s with us;
We may share your information to companies and individuals we employ to perform functions on our behalf (e.g. web hosting servers; processing credit card payments and providing customer service, marketing assistance, data analysis, and the like); and
We may disclose such information to third parties if you consent to such disclosure.

Personal data will be kept confidential but, subject to the provisions of any applicable law, we will only share information with our clients and/or third parties where we have your permission to do so in accordance with this Policy, and where we believe it is necessary for a legitimate reason, or where it is necessary for us to comply with the terms and conditions of the Client Service Agreement, Referrers Agreement, User Agreement, and this Policy. In addition, we will only share information with a third party if we are satisfied that such third party will keep that information secure. Finally, we may disclose your personal information to third parties:

If we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request;
To enforce or apply our User Agreement/terms and conditions and other agreements or to investigate potential breaches; or
To protect our rights, property or safety, including that of the Website and/or our users.

Personal data will not be shared with third parties unless necessary for service delivery, compliance with legal obligations, or with your explicit consent. All third-party data processing is subject to GDPR, PIPEDA, and CCPA safeguards.

Retention

Your information will be stored only as long as necessary for the purposes described in this policy or to comply with legal and regulatory obligations. Afterward, data will be deleted or anonymized in accordance with GDPR, PIPEDA, and CCPA.

Compliance with Marketing and Spam Laws

We adhere to CAN-SPAM, CASL and CCPA regulations for commercial email communications.

Consent: Before sending any marketing communication, we will obtain your consent where required.

Unsubscribe Mechanism: Every marketing email will include a clear unsubscribe option, allowing you to opt-out from further communications. If you wish to stop receiving these communications, you can click the unsubscribe link at the bottom of any email.

Changes to the Data Protection Policy

We reserve the right to change the terms of this policy at any time and your continued use of our services constitutes your consent to those changes.

Communication Regarding Data Protection Concerns

For all inquiries, requests, notifications and other concerns regarding this Data Protection Policy, communication may be directed to [email protected]

Anti-Spam Policy

The Anti-Spam Policy applies to Services involving electronic messaging provided directly by Call Box BPO (“CBB” or “Company”) or indirectly through the Customer’s use of system or software provided for use by CBB. By using our Services customers/clients/users agree to comply with our Anti-Spam Policy. This policy is designed to comply with applicable laws, including PIPEDA, CASL, CCPA, GDPR and CAN-SPAM, ensuring our commitment to ethical communication practices;
In the context of electronic messaging, “spam” also known as junk email means unsolicited commercial email messages, especially (but not only) bulk email messages. We have a zero-tolerance spam policy;
A customer/client/user must not use our messaging facility or any of our other Services to store, copy, send, relay or distribute spam;
A customer/client/user warrants through use of the Services that, in relation to any electronic message sent, the intended recipient has given the express or clearly implied permission to receive an electronic message including one containing the subject matter of the electronic message being sent. Consent must be unambiguous, specific and freely given for each type of communication. Users have the right to withdraw consent at any time;
A customer/client/user agrees and warrants through use of the Services that they have taken all reasonable steps to obtain the express permission of the intended recipient and have their consent to receive an electronic message including one containing the subject matter of the electronic message being sent. This includes providing clear information on the purpose of the messages and obtaining explicit consent for the processing of personal data;
A customer/client/user shall ensure that the routing and header information including the emails “From” and “To,” the originating domain name and email address are true and accurate;
A customer/client/user shall not use subject lines that mislead the recipient about the contents or subject matter of the message;
A customer/client/user shall provide a one-click unsubscribe option in all emails and refrain from sending emails to persons who have opted out or un-subscribed from our mailing list. The request to opt-out from the mailing list should be honored within 10 days from the date of request. The unsubscribe option must remain functional for at least 60 days after the message was sent, as required by CASL;
A customer/client/user’s message must include a valid physical postal address. This can be a current street address or a registered post office box registered or a private mailbox registered with a commercial mail receiving agency established under Postal Service regulations;
A customer/client/user’s message must include a clear and conspicuous explanation of how the recipient can opt out of getting email in the future. The notice must be crafted in a way that’s easy for an ordinary person to recognize, read, and understand. Creative use of type size, color and location can improve clarity. Recipients must be informed that they can request the deletion of their personal data and that they have the right to opt out of any data selling practices, as required by CCPA;
CBB’s messaging systems automatically scan all outgoing and incoming email messages and will alert CBB if a customer/client/user’s message appear to be spam;
CBB reserves the right, exercisable at its sole discretion, to inactivate a customer/client/user’s electronic account/s or terminate the Services without any refund to the customer/client/user if the latter continues to use lists that have been advised as constituting spam, or regularly sends spam using the Services. CBB also reserves the right to take legal action against a customer/client/user whose spam directly or indirectly interferes, interrupts or frustrates with the services provided by the Company to other customer/client/user’s services. This includes failure to honor unsubscribe requests or any violations of consent requirements as per applicable laws;
The Company reviews all imported email lists that are deemed to be large by CBB and shall refuse or revoke permission for a customer/client/user to use those lists at its absolute discretion;
CBB may also report incoming email as spam. In addition, CBB reserves the right, exercisable at its sole discretion, to blacklist a customer/client/user’s IP addresses and domain names;
CBB reserves the right to inactivate the customer/client/user’s electronic account/s or terminate the Services if the complaint rate for a customer/client/user’s electronic messaging is greater than the average rate of complaint for all customer/client/user of CBB;
A customer/client/user agrees and acknowledges through use of the Services that no message filtering system is 100% accurate, and from time-to-time legitimate messages will be filtered out by CBB’s systems;
The Company does not guarantee or warrant that all electronic messages sent or received through the website, system, services, or network will be received by the intended recipient, and accepts no responsibility for the non-receipt of the electronic message by the intended recipient. If a customer/client/user believes that a legitimate message it has sent has been filtered out by the CBB’s systems, please advise the message recipient by another means. Recipients should also be advised on how to verify that they are receiving communications and can report any potential issues;
A customer/client/user must take all reasonable steps to reduce the risk of a message being caught by the spam filters by implementing (without limitation) the following:
Sending the message in plain text (instead of, or in addition to, HTML);
Removing any message attachments;
Avoiding the terminology and text styling typically used by spammers; and/or
Ensuring a customer’s messages are scanned for malware before dispatch.
A customer/client/user must include the following in any electronic messaging sent using the Services provided by the Company:
An opt-out mechanism that instantly removes the customer/client/user from a subscriber list and ensures they do not receive another electronic message again. This mechanism must remain functional for at least 30 days after the original message was sent; and
A clear statement that recipients can request deletion of their personal data at any time, and contact information to facilitate that request.
In the unlikely event that a customer/client/user receives any message from CBB or sent using its system that may be considered to be spam, recipients should report any such incidents to CBB to facilitate investigations and to ensure compliance with all applicable regulations.

Responsible Usage Policy

General Resource Allocation

CBB may collect and process data related to resource usage in compliance with applicable data protection regulations, ensuring user privacy and confidentiality.

CBB is committed to complying with PIPEDA (Personal Information Protection and Electronic Documents Act) regulations. Any personal information collected during the use of our services will be obtained with the express consent of the user and will be limited to what is necessary for the intended purpose. CBB ensures that users are informed about the collection, use and disclosure of their personal information and are provided with the right to access and amend their information as per the PIPEDA guidelines.

CBB is dedicated to providing equal access to all users, including those with disabilities. We ensure that our Responsible Usage Policy and all content on our website, adheres to WCAG (Web Content Accessibility Guidelines) standards to ensure it is accessible to users with disabilities. This includes the use of clear language, appropriate contrast and navigation aids that allow for accessible interaction with our digital content.

Fair Usage Policy

Users have the right to contest any actions taken under this policy, including suspensions or limitations, by contacting CBB’s support team. CBB is committed to reviewing all disputes fairly and promptly. If it is determined that a client’s use of resources breaches the fair-use standards set by CBB, particularly where excessive or disproportionate use impacts other users, CBB reserves the right to intervene. This includes but is not limited to:

Websites containing no HTML documents or a large volume of unlinked files; and
Accounts that place undue strain on system resources, including disk space, bandwidth, or processing power.

In such cases, CBB may take corrective actions such as issuing a warning, temporarily suspending the account, or cancelling the account at its sole discretion. Any actions taken will be communicated to the client.

In compliance with Canada’s Anti-Spam Legislation (CASL), CBB ensures that all electronic communications and messages sent through our systems include a clear and easily accessible unsubscribe option. Users can opt out of receiving further communications at any time and unsubscribe requests are honored promptly. All commercial messages will comply with CASL standards and users are advised to report any spam concerns to CBB.

Safeguards and System Monitoring

CBB implements monitoring measures in accordance with applicable data protection laws. Users are informed that their resource usage may be monitored and data collected will be used solely for operational purposes.

To ensure a consistent and high-quality experience for all subscribers, CBB places automated safeguards to prevent any single account from growing too quickly or consuming excessive resources, which could negatively impact system performance. This policy allows CBB to monitor and evaluate each site’s resource needs. In situations where necessary, CBB reserves the right to limit processor time, bandwidth, or active processes to maintain overall system stability and prevent adverse impacts on other users.

CBB respects user privacy and complies with both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Users have the right to know how their data is collected, stored and processed and may request access to, amendments of, or the deletion of their personal data at any time. CBB provides mechanisms for users to submit these requests and ensures compliance with all applicable data protection regulations.

Notification of Fair Usage Breach

In the event of a breach of the Fair Usage Policy, CBB will notify affected users within 3 to 5 days of the determination, providing clear details of the actions taken. Should a breach of the Fair Usage Policy occur, CBB will notify the subscriber of any actions taken, including limiting resource usage or suspending services. Determinations of such breaches are made solely at CBB’s discretion and are enforced to protect the performance of the overall system.

General Responsible Usage Policy
Liability Disclaimer

CBB shall not be liable for any damages arising from the loss or unauthorized access to user data while utilizing the Company’s network, systems, or website, except as required by law.

Right to Amend Policy

CBB reserves the right to amend or change the terms of this policy at any time. Users will be notified of such changes within 7 to 30 days, depending on the nature and significance of the amendments.

Acceptable Usage Policy

To deliver professional services, Call Box BPO (referred to as ‘CBB’) has established guidelines for users of our services. Our guidelines ensure a safe, functional and trusted environment for all our customers to publish their information on the Web. Many of our competitors do not require their customers to comply with these guidelines. If any of our potential customers are unwilling or unable to comply with these guidelines, we will not be able to provide them our services.

Use of our Service

Whether directly or indirectly using our services, constitutes your acceptance of these terms and agreement to abide by them. We reserve the right to amend or adjust these terms at any time, though we will do our best to notify you in advance. Continued use of our services signifies your acceptance of any changes made. You agree that you will only use our services in a manner consistent with this Acceptable Usage Policy “AUP” and that your failure to do so may be grounds for us to suspend or discontinue the service. You are solely and fully responsible for the contents of your account. Any and all repercussions will be borne solely by you.

Prohibited Uses

You may not publish/host any material that is grossly offensive, including, exploitation of children, blatant expressions of bigotry, hatred, harassment, defamation, or invasion of privacy. This includes, but is not limited to, the transmission of copyrighted data without authorization and the transmission of any material that constitutes an illegal threat, violates export control laws.

CBB follows FTC standards to protect consumers from fraudulent and deceptive practices. Any activities that involve misrepresentation, false advertising, or fraudulent claims are strictly prohibited. Violators may face immediate suspension and legal action.

You may not engage in any activities that involve phishing, malware distribution, IP spoofing, or any other forms of cyber-attacks, nor may you use our services to create or distribute harmful content such as ransom-ware, spyware, or other malicious software intended to exploit or harm users.

Data Protection and Privacy

CBB is dedicated to safeguarding your data privacy. We adhere to data protection laws including GDPR, PIPEDA, and CCPA, ensuring that any personal data collected is processed lawfully, transparently and fairly. Users have the right to access, correct, or request the deletion of their personal data at any time. For more information, please review our Privacy Policy.

We encourage all users to familiarize themselves with our comprehensive Data Protection Practices to ensure a clear understanding of how their information is handled

Email Usage Policies (CAN-SPAM and CSAL)

Our commitment to maintaining a spam-free environment is vital to preserving the integrity of our communication channels. CBB does not support unsolicited email messages sent by users of our system (also known as junk email or spam). Users sending unsolicited email messages from our system may have their services temporarily suspended. They will then be contacted by CBB and informed of the suspension before having their services reestablished. A repeated offense may cause cancellation of service without refund of any fees (as may be applicable).

All emails sent from our system are in full compliance with CAN-SPAM and CASL. This includes providing clear sender information, a functional unsubscribe link in every email, and obtaining explicit consent for email communication. Any email sent without proper authorization will be subject to account suspension. CBB is fully compliant with the CAN-SPAM Act. All commercial emails sent from our system:

Clearly identify the message as an advertisement;
Include a valid postal address; and
Provide an option for recipients to easily unsubscribe from future emails. Users who do not comply with these rules will face immediate suspension of services.

CBB strictly prohibits the use of our services for phishing activities. Any attempt to deceive recipients by impersonating trusted entities to obtain sensitive information is forbidden. We employ anti-phishing measures, including email authentication protocols such as SPF, DKIM, and DMARC, to protect users from fraudulent emails. Violators will face immediate suspension and legal action.

Accessibility and Website Usage (WCAG)

We welcome user feedback on accessibility improvements to ensure our services remain inclusive and user-friendly. CBB is committed to providing an accessible online experience for all users, in accordance with WCAG 2.1 standards. We strive to ensure our website and services are accessible to individuals with disabilities, providing equal access to information and functionality. To demonstrate our commitment to ongoing improvement, we will conduct periodic testing of our accessibility features and make necessary updates based on user feedback and industry best practices.

Data Subject Rights (CCPA)

As part of our commitment to data protection, CBB ensures that all users have the following rights regarding their personal data in compliance with applicable laws, including GDPR, CCPA, LGPD and PDPA:

Right to Access	Users have the right to request access to their personal data and obtain information about how it is being processed.
Right to Rectification	Users can request the correction of inaccurate or incomplete personal data.
Right to Erasure	Users have the right to request the deletion of their data under certain circumstances.
Right to Restrict Processing	Users can request the restriction of processing their personal data in certain situations.
Right to Data Portability	Users have the right to receive their personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object	Users can object to the processing of their personal data for direct marketing purposes or based on legitimate interests.

To exercise any of these rights, users may contact us at [email protected]. We will respond to requests in a timely manner and in accordance with applicable laws, including those from their respective jurisdictions.

Fraudulent Activities

We take allegations of fraudulent activities seriously and work closely with legal authorities to uphold the integrity of our services.

CBB prohibits utilizing dedicated services or network services for fraudulent activities. Participation in fraudulent activities is in direct violation of state and federal law and CBB’s AUP.

Miscellaneous Prohibited Activities

CBB reserve the right to periodically review and update our list of prohibited activities to adapt to emerging threats and ensure a secure user experience. We prohibits customers and users from using CBB’s Network for any prohibited activities, including, but not limited to, the following activities:

Intentionally transmitting files containing a computer virus or corrupted data;
If CBB has specified bandwidth limitations for your user account, use of the services shall not be in excess of those limitations;
Attempting to circumvent or alter the processes or procedures to measure time, bandwidth utilization, or other methods to document use of the services;
Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network;
Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network;
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to deliver unsolicited commercial e-mail;
Any activity that disrupts, degrades, harms or threatens to harm CBB’s Network or its services; and
Any other inappropriate activity or abuse of the services (as determined by CBB in its sole discretion), whether or not specifically listed in this AUP, may result in suspension or termination of the user’s access to or use of the services.

Vulnerability Monitoring and Testing

You may not attempt to probe, scan, penetrate or test the vulnerability of CBB’s system, subsystem or network or to attempt to breach security or authentication measures, whether by passive or intrusive techniques, without CBB’s express written consent.

Message Source

You may not obscure the source of your email in any manner, including by intentionally omitting, forging, or misrepresenting messages headers or return addresses.

Illegal Activities

Customers or users caught using our system for illegal activities, including but not limited to breaking into remote systems, credit card fraud, theft, vandalism, threats, or violence, will have their accounts immediately cancelled without refund of any fees.

Further Terms of Service

In no event, CBB will be liable for any losses or damages arising out of the use of or inability to use its services or any content thereon. We take no liability in case of data loss. Users should always keep their own backups of important data.

A billing dispute of any kind does not exempt you from paying current and future bills. Billing disputes resolved in the customer’s favor will receive account credit for overpayment.

If any chargebacks occur on your account, we reserve the right to suspend your service without notice and will terminate your service and recycle your server(s) if contact and payment has not been made within 3 days of the invoice payment deadline date.

CBB commits to transparency in data collection. We only collect and process data necessary for service delivery and users are informed of data collection methods and purposes via our Privacy Policy.

Right to Refuse Service

CBB reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a professional environment for the users of our system. CBB is the sole determinant of what constitutes degraded server performance. The clauses include but are not limited to the following:

Degraded Service Performance	Ensuring a professional environment for all users;
Non-Compliance with Regulatory Frameworks	Failure to adhere to relevant laws and regulations, including data protection laws;
Suspected Fraud or Malicious Activity	Any indication of fraudulent behavior or actions that may compromise system integrity;
Violation of Acceptable Usage Policy	Engaging in prohibited activities as outlined in this AUP; and
Threats to Network Security	Any activity that poses a risk to the security of our network or the safety of our users.

Complaints

CBB reserves the right to suspend access. If CBB receives complaints directly from Internet users, through Internet organizations and through other parties, CBB shall not be required to determine the validity of complaints received, or of information obtained from anti-spamming organizations, before taking action under this AUP. A complaint from the recipient of commercial e-mail, whether received directly, or through an anti-spamming organization, shall be evidence that the message was unsolicited. CBB has no obligation to forward the complaint to the customer or user, or to identify the complaining parties.

Users who believe that, their personal data rights under PIPEDA, GDPR, and/or CCPA have been violated may contact us at [email protected] to submit a formal complaint. We will review and respond to complaints in a timely manner.

A Guide on Submitting your Complaint

To streamline the process of submitting a complaint regarding prohibited use or any violations of the Acceptable Usage Policy, users should provide following information in their complaint emails:

Provide Information

Your name and contact information;
A clear description of the complaint, including specific details about the violation; and
The date and time when the incident occurred.

Provide Supporting Documentation

Any relevant screenshots, emails, pdf or other documentation that supports your complaint.

Submit Your Complaint

Send your complaint and the gathered information to [email protected].

Follow-Up

You will receive an acknowledgment of your complaint within 5 business days; and
A representative will contact you to discuss the complaint further and outline the next steps.

Suspension or Termination of Services

If users engage in prohibited conduct or a repeated pattern of such conduct, including without limitation repeated violations by a user whereby correction of individual violations does not, in CBB’s sole discretion, correct a pattern of the same or similar violations, while using the services that violates the AUP, or is otherwise illegal or improper, CBB reserves the right to suspend and/or terminate the services or the user’s access to the services. CBB will generally attempt to notify the customer or user of any activity in violation of the AUP and request that the user cease such activity; however, in cases where the operation of CBB’s Network is threatened or cases involving unsolicited commercial e-mail/spam, a pattern of violations, mail relaying, alteration of the customer’s or user’s source IP address information, denial of service attacks, illegal activities, suspected fraud in connection with the use of services, harassment or copyright infringement, the Company reserves the right to suspend or terminate the Services or the user’s access to the services without notification.

In the event that CBB becomes aware that any such material may violate the terms of this AUP and/or expose Company to civil or criminal liability, CBB reserves the right to block access to such material and suspend or terminate the access of any user creating, storing, copying, or communicating such material, including any user whom CBB becomes aware the customer or user has engaged in any of the foregoing activity multiple times.

CBB does not make any promise, nor does CBB have any obligation, to monitor or police activity occurring using the services and will have no liability to any party, including a customer and user, for any violation of the AUP.

Investigation and Enforcement

CBB has the right, but is not obligated, to strictly enforce this AUP through self-help, active investigation, litigation and prosecution. CBB shall not be obligated to monitor or exercise any editorial control over any material stored, copied, or communicated using the services or CBB’s Network, but reserves the right to do so. In addition, CBB may take any other appropriate action against the customer or a user for violations of the AUP, including repeated violations wherein correction of individual violations does not, in CBB sole discretion, correct a pattern of the same or similar violations.

Company further reserves the right to conduct investigations into fraud, violations of the terms of this AUP or other laws or regulations and to cooperate with legal authorities and third parties in the investigation of alleged wrongdoing, including disclosing the identity of the user that Company deems responsible for the wrongdoing.

CBB reserves the right to investigate any reported breaches of this AUP, including potential violations of PIPEDA, GDPR, and FTC regulations. We may cooperate with legal authorities and third-party organizations as needed and we will take appropriate action, including suspending or terminating access to services where necessary. CBB may also disclose user information when required by law or when we believe it is necessary to prevent harm or protect our rights.

For better user expectations, CBB aims to acknowledge receipt of complaints within 48 hours and to investigate and provide a response within five business days. In cases requiring more extensive investigation, users will be informed of any delays and the estimated timeframe for resolution.

Miscellaneous Provisions

Governing Law

This AUP is governed by and construed under the laws of the Democratic Republic of Pakistan without regard to its conflict of laws principles. The courts within the Democratic Republic of Pakistan have exclusive jurisdiction over and venue of any suit that relates to this AUP. You are responsible for ensuring that your conduct is at all times in compliance with all applicable laws, rules, and regulations.

This policy also adheres to the guidelines set by the Pakistan Software Export Board (PSEB) for the IT and BPO sector, ensuring compliance with local laws and regulations for services and data management.

Users from countries outside Pakistan are responsible for ensuring their compliance with local laws while using our services. While this Acceptable Usage Policy is governed by the laws of Pakistan, users must also adhere to the applicable laws of their own jurisdiction. In cases of conflict between Pakistani law and local laws, users are advised to comply with the stricter regulation.

No Waiver and Severability of Policy

Failure by CBB to insist upon or enforce strict performance of any provision of this AUP will not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice will act to modify any provision of this AUP. CBB may assign its rights and duties under these terms to any party at any time without notice to you. If any provision of this AUP is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect, ensuring that the enforceability of the policy is preserved to the fullest extent possible.

Complaints and Contact Information

Any complaints regarding prohibited use or other abuse of the CBB’s Network, including violation of the AUP, should be sent to CBB at [email protected]

Cookies Policy

At Call Box BPO (Private) Limited (“CBB,” “we,” “us,” or “our”), we use cookies and similar technologies on our website www.callboxbpo.com (the “website”). This Cookies Policy explains what cookies are, how we use them, your choices regarding cookies and further information about cookies.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. Cookies help the website function effectively, enhance user experience, and collect information about how visitors interact with the site.

How We Use Cookies

When you visit our Site, we may use the following types of cookies:

Essential Cookies

These cookies are necessary for the Site to function properly and cannot be turned off in our systems. They are usually set in response to actions you take, such as logging in or filling out forms. These include:

Session cookies: Used to manage your session while you navigate our Site; and

Security cookies: Help us protect user data and maintain security.

Performance Cookies

These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. They allow us to improve the functionality of our website. These include:

Analytics cookies: Used to track user behavior, such as which pages are visited most often, allowing us to analyze traffic patterns and improve our Site’s usability.

Functional Cookies

These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. Examples include:

Preference cookies: Used to remember your preferences (like language selection) and other customizable elements.

Targeting/Advertising Cookies

These cookies are used to deliver relevant advertisements to you and measure the effectiveness of advertising campaigns. They track your activity across different websites to build a profile of your interests and show you ads that are more relevant to you. Examples include:

Ad personalization cookies: Used by third-party ad networks to track users across multiple websites and display targeted ads.

Social media cookies: Allow you to share content from our website on social media platforms and help build advertising profiles.

Cookies We Use

Here’s a list of the cookies we use on our website, along with their purposes:

Cookie Type	Purpose	Duration
Session Cookies	Keep you logged in and manage your session	Session (Until browser is closed)
Analytics Cookies	Track user behavior and site performance	6 months
Preference Cookies	Store your settings and preferences	1 year
Targeting/Ad Cookies	Serve you personalized ads	1 year
Social Media Cookies	Enable sharing on social media	1 year

Third-Party Cookies

Some cookies may be set by third-party services that appear on our Site. These third-party cookies are used to track your online activities for the purposes of targeted advertising, analytics, or social media integration. We do not control the privacy policies of these third parties, and we recommend reviewing their cookie policies for more information.

How to Manage Cookies

You have the right to accept or reject cookies. You can control and manage cookies in several ways:

Browser Settings

Most browsers allow you to manage your cookie preferences through their settings. You can set your browser to refuse cookies or delete cookies from your device. However, disabling cookies may affect the functionality of our Site and restrict certain features.

Opt-out from Targeted Advertising

If you want to stop seeing ads that are chosen based on what you like or look at online, you can visit websites like YourAdChoices or Network Advertising Initiative. They help you change your ad settings so you can see less of those personalized ads.

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) signal that allows you to indicate your preference regarding tracking. However, there is no standard for how DNT signals are interpreted, and our Site does not currently respond to DNT signals.

Your Consent

By using our Site, you consent to the use of cookies in accordance with this Cookies Policy. You can withdraw your consent at any time by adjusting your browser settings or disabling cookies on our Site.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legal requirements, or how we operate our business. Any updates will be posted on this page with the date of the last revision. We encourage you to review this policy regularly.

Contact Us

If you have any questions about our Cookies Policy or how we use cookies, please contact us at [email protected]

CBB Email Disclaimers

Concise

This email and its attachments are intended only for the named recipient(s) and may contain confidential information. If you are not the intended recipient, please notify the sender, and delete this message. At Call Box BPO (Private) Limited, we respect your privacy. For details on how we manage your personal data, please see our Privacy Policy. EU residents may exercise their rights under the GDPR by contacting our Data Protection Officer. Canadian residents can reach us at [email protected] regarding their rights under PIPEDA. California residents may submit requests under the CCPA. This email is not a legal or a financial advice and views expressed are those of the sender. While we take precautions against viruses, we are not liable for any damage caused by this email or its attachments. To unsubscribe, please reply with “Unsubscribe”.

Detail

This email, including any attachments, is intended solely for the recipient(s) named above and may contain confidential or privileged information. If you are not the intended recipient, you are hereby notified that any unauthorized review, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this message in error, please notify the sender immediately and then delete it from your system. At Call Box BPO (Private) Limited, we value your privacy and are committed to protecting your personal data. For more information about how we collect, use and protect your information, please review our Privacy Policy. Under the General Data Protection Regulation (GDPR), EU residents have the right to access, rectify, or erase their personal data, restrict processing and object to the processing of their personal data. To exercise your rights, please contact our Data Protection Officer (DPO). As per PIPEDA regulations, Canadian residents have the right to request access to their personal information or withdraw consent for its use. To make any such requests, please contact us. If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to request access to your personal data or ask us to delete it. We do not sell personal information. To submit a request, please email us at [email protected]. The content of this email should not be considered a legal or a financial advice. Any opinions or advice expressed in this email are solely those of the sender and do not necessarily reflect the views of Call Box BPO (Private) Limited unless expressly stated. Although Call Box BPO (Private) Limited has taken reasonable precautions to ensure no viruses or malware are present in this email, we do not accept responsibility for any loss or damage arising from the use of this email or its attachments. If you no longer wish to receive emails from us, please click here and write to us with “Unsubscribe” in the subject line.

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