Infrastructure & Security

 

At CALL BOX BPO (CBB), We have state-of-the-art computing and communications technology, with laptops, low frequency branded un-interrupted power supply (UPS) for power backup, coupled with multiple power generators just in-case of the event of power outage.  The Internet and telecom technologies in our Call Center are an ideal platform to support our client’s operations competing with industry standards.  We applied the latest networking and security technologies to ensure data integrity and security for our clients.

CBB, has a vanguard infrastructure that provides its employees with creative work environment, required to accomplish multiple outsourcing tasks for different industries.  State-of-the-art infrastructure at CBB, is supported by forefront technology and helps us fulfill our commitments on time and keep everyone happy.

High-End Technology and Internet Connectivity

We are proud to say that at CALL BOX BPO (CBB), we have our center connected by fast Internet connectivity and entire work is carried out by using the high-end technology.

Primary Internet Connectivity

  • Optical Fiber Cable Nayatel;

Secondary Internet Connectivity

  • Pakistan Telecommunication Limited (PTCL)

Advanced VPN Technology

  • Secured, robust and encrypted data transfer between the client and our center; and
  • Firewall and intrusion detection technology.

Network and Security

Some of the measures for network protection include firewalls, secure VPN communications, virus prevention/ cure, spam filers and URL filtering among others.  CBB, network security is fool proof as we have developed a world-class internet security infrastructure unified with rigorous criteria to ensure protection from piracy, viruses, collapses and data theft.  Since our processes are clear and well-defined, we are able to immediately detect and handle any information breach.

We check all our projects for security gaps at three different levels.  These three levels are People, Process and Technology.  Three steps which we take to ensure security are Prevention, Detection and Quick Response.  We believe that prevention is the best precaution, so we have included all measures to ensure prevention of any instance of security breach.  In case of an unlikely network security breach, we take swift curative action to ensure quick detection, response and recovery of the situation.

 

99.9% REDUNDANCIES:

At CALL BOX BPO (CBB), our goal is to achieve maximum redundancy in Data, Network, Power and Internet.  To achieve this we also calculated data and network redundancy factors while deploying resources hence we used the best of the cisco technology and world best servers that are capable of managing volumetric data at different levels while keeping the security measures in place:

 

 Data Redundancy

  •    Intelligent Server with dialing and hosting capabilities.

Network Redundancy

  • Cisco technology Layer 3 managed switches coupled with hardware firewalls;
  • Backup equipment like routers and Layer 2 cisco switches.

Internet Redundancy

  • Optical Fiber Cable Nayatel;
  • Pakistan Telecommunication Limited (PTCL); and
  • ZONG

Power Redundancy

  • Un-interrupted Power Supply (UPS);
  • Multiple Backup Power Generators.