About Us

OUR COMPANY:call center in islamabad

CALL BOX BPO (CBB), is a Business Process Outsourcing (BPO) company with over sixteen years of relevant experience in the call center industry, we possess expertise in outbound call center services.  Our professional team can help your business to create more quality leads that converts them into viable sales opportunities.  Based on your lead generation requirements, we can provide you with a customized solution that would address your needs.  However, to discover the best we have developed other domains for prominent industry uprights so that every outsourcing solution is customized and significantly beneficial.

CBB is a service provider of customized outsourcing solutions to various businesses, industries and functions for USA, Canada and UK markets.  Having its operations began in March 2015.  We understand the motives of our clients and help them speed-up revenue growth, improve functional strength and dramatically gain customer satisfaction levels, while significantly reducing costs.  We profess that “people are our greatest asset” CBB, has a distinctly formulated set of values that are prominently passed on to all employees and involve the way that firm devotes to serve clients, care for colleagues and maintain professional standards.

Our mission is to assist our client to make a distinctive, lasting and a substantial improvement in their performance and to build a great company that attract, develop, energize and retain exceptional people.  We leverage technology and carry out best practices to provide high quality and cost-effective solutions.  This enables our clients achieve their business goals.  It should be no surprise that serving clients is at the core of our mission.  But we also hope we’re creating a place where talented people want to work.  The way we articulate our mission and values reflects these dual ambitions and is the fundamental principle of our Company.

Call Box BPO (CBB), will be a partner of choice by rendering values to enable our client’s long-term sustainable growth.

Call Box BPO (CBB), Pakistan, believes that we will be successful if our clients are successful.

Solving challenging tasks requires best people; we think that the best people are attracted to the opportunity to work on challenging tasks.  We established our company around that belief.  These two parts of our mission reward each other and make our firm strong and enduring.

CBB, Pakistan, is a value aimed company and secure both (i) our long-term strategy as a firm and (ii) the way we serve our clients on a daily basis.

Our company’s values are the essence of its culture.  These values provide a set of guidelines on the behaviors and mindsets needed to achieve our vision…

Maintain high professional standards:

  • Keep up honorable criteria;
  • Conserve client confidence;
  • Conserve independent perspective; and
  • Manage client and firm resources cost-effectively.

Serve clients to improve their performance significantly:

  • Comply the top-management approach;
  • Utilize our global corporate network to deliver the best to all our clients;
  • Impart innovative creations in management practice with clients; and
  • Build long lasting relationships based on honor system.

Produce an unmatched environment for exceptional people:

  • Sustain a caring social structure;
  • Develop one another by mentoring;
  • Maintain the responsibility to resist; and
  • Regulate as a “One Firm” partnership.

Our Team

CALL BOX BPO, has a talented pool of management graduates, business analysts, customer service representatives, sales and marketing professionals, graphic designers, technical writers and other domain specialists comprise of our energetic team.  Our management team joins together a substantial talent pool and experience in a variety of fields.  Their broad exposure towards international markets helps them distinctly understand the global perspectives of our clients.

Quality

Certified procedures validated by the International Standards Organization aim towards the best practices at CBB.  The idea of “quality at every stage” is what causes caliber project schedule here at CBB.  Every project, every document and every proposed methodology is put to in-depth testing and reviews across the services we provide.  Every designer, operator and analyst knows what to do, how to do, and when to do it – there are no assumptions, because everything is documented in pre-approved formats.  These formats exercise different – levels of testing before they are passed on to the floor along with advocated workflows.  Every delivery is checked against a checklist to ensure compliance with quality targets.

 

Confidentiality and Privacy

At CALL BOX BPO, we are sensitive to our client’s concerns and ensure absolute secrecy and privacy of any information that is given to us.  Clients can specify their preferred mode of contact with us and we will not reveal their identity without their consent.

 

Our Key Strengths

We strive to make our clients comfortable with outsourcing to CALL BOX BPO, by making the process transparent and hassle-free.  The CBB, team always goes an extra mile to ensure that we are always there for our clients:

  • We realize your needs and apprehensions on outsourcing;
  • We have excellent communication skills, both, written and spoken English;
  • We possess deep domain knowledge in diverse fields;
  • We abide strict bond to quality standards and turnaround times;
  • We possess over 16 years of experienced team players in serving global clients;
  • We possess excellence in performing short/long term projects to client specific requirements;
  • We are located in outsourcing hotspot like Islamabad; and
  • We exercise the full potential of technology to serve our offshore clients.

What you can expect from us?

For us at CBB, infrastructure should not simply support business operations and keep employees and clients content; but also take care of optimum confidentiality and security measures.  Therefore, we have rigorous security measures in place, to ensure total network infrastructure security.  This is one of the main reasons why our clients should outsource confidential and business critical services to CBB.

  • Fast turnaround of project work;
  • Cost savings and increase in revenue;
  • Significant improvement in the productivity of your business;
  • ISO 9001 certified center for assured quality standards;
  • Robust resource planning and retention mechanisms to ensure continuity;
  • A Customer Engagement team to serve our client’s customers 24 hours a day;
  • A dedicated team that is focused on Project Management and Transitions; and
  • A Quality evaluation team to ensure Contract and Project metrics are followed.